FAQ

1.If you are satisfied with the items. We will appreciated to you. if you give us 5 shining star and share your good feeling or share the beautiful real photos. Your positive feedback will be very helpful to us and the new buyer.  
2.If you are not Satisfied with product. please not open a dispute or leave a negative feedback. please contact us. we will give you a Satisfied Solution asap. thank you.  
3.We will ship the goods within 1-3 working days after confirming your payment.
4.Usually, the time to reach the destination is 15 to 60 days, and different countries/regions will arrive at different times!Sometimes it takes longer due to bad weather, which will waste customs clearance time. Therefore, when you do not receive the goods on time, please be patient. If you still have not received the item within 60 days, please contact us and we will help you track it.
Q: How does the watch call the application?
A: There is a QR code in the manual. The mobile phone needs to download the application, and the mobile phone has the location function turned on. Open the connected Bluetooth watch in the app.
Q: Is the watch waterproof?
A:ip67 waterproof,so it is ok while you are doing sports .(please note: it does not support the brewing hot water, hot bath, and water vapor. )
Q:Why does the pedometer not count steps when I have already started walking?
A:To reduce errors, smart watch usually sets an initial value of 10, it will count steps when we walk more than 10 steps. The APP will show the real walking steps and start counting from step 10.
Q: How to measure the blood pressure? 
A: After you connect the phone to the app, Switch to blood pressure page on the watch,keep this page unchanged for about 10 seconds, blood pressure data will appear. 
Although the bracelet can monitor your heart rate, it cannot be used for any medical purpose,it is only to help people live a healthier life.All measurements results are for reference only.They are based on seientific algorithms and sensors.So please don't compare them to medical devices,we appreciate your understanding.
Q:Why the device cannot boot or start up properly?
A:Please charge your new device for at least 10 minutes or more before the first usage, this ensures normal device boot and optimal operation. For devices with removable batteries, ensure they are properly installed before charging.
Q: Can not find device when pairing device?
A:Please make sure the distance between phone and device less than 0.5m.
Please make sure the device is not under low battey.if there is still problem after 1.5hours charging,Please cantact us.
Q:Can not connect the devicewith app?
A:Some smart phone bluetooth service will be abnormal when reboot.Please reboot the smart phone for pairing device.